Our Customer Pledge
"Every customer, every time: everybody matters."
Our customers are very important to us and we aim to provide high-quality services, exceed customer expectations, and delight our customers.
We will treat you as individuals, listen carefully to you, be sensitive to your needs, and take ownership of requests & problems so that you can be confident that someone is dealing with your issue.
We are a Gas Safe registered business, providing all our customers with complete peace of mind whilst we are working in your home. As Worcester Bosch accredited partners we are able to offer exclusive benefits including extended guarantees. Additionally, we are registered with Checkatrade and have in excess of 800+ amazing reviews.
A fully qualified Gas Safe heating engineer, Lee has over 30 years of experience in the plumbing and heating industry and can provide estimates for all types of plumbing and heating work, specialising in boiler installs, the design and installation of central heating systems. Lee also has a great eye for design and can advise you all aspects if you are looking to refurbish your bathroom or kitchen. You can be sure that Lee will advise you of the best options, accurately assess and evaluate the viability of works required.
A fully qualified Gas Safe heating engineer, Mark is able to deal with all domestic gas appliances including LPG. Mark has over 30 years of experience in the plumbing and heating industry and can provide estimates for all types of plumbing and heating work. Mark is highly skilled in maintaining heating and gas appliances and will ensure that the best and safest practices in heating systems and controls are used.
A former British Gas engineer, Ray became part of the Xbg Team in 2016. Ray has over 30 years of experience in the plumbing and heating industry with a wealth of experience and is respected for the knowledge he brings to the service and repairs side of Xbg.
A fully qualified Gas Safe heating engineer, Glenn has over 30 years of experience in the plumbing and heating industry. Glenn joined the Xbg Team in 2020 having spent his previous gas career at British Gas and therefore adds a wealth of knowledge and skills to the business.
XBG OFFICE STAFF
CORRINE COOK & NICKY MURPHY
Our friendly and helpful office team consists of Corrine Cook and Nicky Murphy. On hand to take your calls or emails, make bookings for quotations, installations, services or repairs, take payment for works completed over the phone or generally assist with any enquiry or concerns you may have.