About Us

Xbg Plumbing & Heating Ltd was established by Lee and Mark in 2003. Both had an excellent upbringing in the heating and plumbing sector, as they are former British Gas employees.
We believe in offering our customers an exceptional experience time after time. This is why we retain a lot of our customers and they are more than happy to refer us to their family and friends. You can also read our previous customer reviews on Checkatrade, we are proud to have an amazing feedback score.

Our Customer Pledge

"Every customer, every time: everybody matters."

Our customers are very important to us and we aim to provide high-quality services, exceed customer expectations, and delight our customers.

We will treat you as individuals, listen carefully to you, be sensitive to your needs, and take ownership of requests & problems so that you can be confident that someone is dealing with your issue.

Our Accreditations

We are a Gas Safe registered business, providing all our customers with complete peace of mind whilst we are working in your home. As Worcester Bosch accredited partners we are able to offer exclusive benefits including extended guarantees. Additionally, we are registered with Checkatrade and have in excess of 800+ amazing reviews.

Our Team

LEE STAFFORD

DIRECTOR OF INSTALLATIONS

A fully qualified Gas Safe heating engineer, Lee has over 30 years of experience in the plumbing and heating industry and can provide estimates for all types of plumbing and heating work, specialising in boiler installs, the design and installation of central heating systems. Lee also has a great eye for design and can advise you all aspects if you are looking to refurbish your bathroom or kitchen. You can be sure that Lee will advise you of the best options, accurately assess and evaluate the viability of works required.

MARK MURPHY

DIRECTOR OF SERVICES AND MAINTENANCE

A fully qualified Gas Safe heating engineer, Mark is able to deal with all domestic gas appliances including LPG. Mark has over 30 years of experience in the plumbing and heating industry and can provide estimates for all types of plumbing and heating work. Mark is highly skilled in maintaining heating and gas appliances and will ensure that the best and safest practices in heating systems and controls are used.

AARON KNAPP

HEATING AND PLUMBING ENGINEER
A fully qualified Gas Safe heating engineer Aaron has been with Xbg since 2004. Aaron initially came to Xbg on work experience and since that time has become a valued member of the team. During this time has acquired a great deal of experience and knowledge in heating maintenance. Aaron has excellent customer service skills and frequently receives positive feedback from customers.

LIAM JARVIS

HEATING AND PLUMBING ENGINEER
Following a successful work experience placement, Liam joined the business in 2014 on an apprenticeship scheme. Liam is quickly and successfully working his way through the various levels and is already an accomplished engineer.

JOEL OVERTON

HEATING AND PLUMBING ENGINEER
Joel joined the Xbg Team in 2016 as an apprentice and is competently trained on numerous heating installations and plumbing aspects.

KIERAN GASKELL

HEATING AND PLUMBING ENGINEER
A valued member of the Xbg Team, Kieran has worked alongside our installation team for a number of years. His excellent plumbing and tiling expertise, ensures our customers are provided with a high end, quality bathroom installation.

RAY BARNETT

HEATING AND PLUMBING ENGINEER

A former British Gas engineer, Ray became part of the Xbg Team in 2016. Ray has over 30 years of experience in the plumbing and heating industry with a wealth of experience and is respected for the knowledge he brings to the service and repairs side of Xbg.

GLENN COLES

HEATING AND PLUMBING ENGINEER

A fully qualified Gas Safe heating engineer, Glenn has over 30 years of experience in the plumbing and heating industry. Glenn joined the Xbg Team in 2020 having spent his previous gas career at British Gas and therefore adds a wealth of knowledge and skills to the business.

Glen Charman

Bathroom Installer
Glen has a wealth of experience in Bathroom installations.

Charlie Foggett

trainee

Monty McLelland

trainee

XBG OFFICE STAFF

CORRINE COOK & NICKY MURPHY

Our friendly and helpful office team consists of Corrine Cook and Nicky Murphy. On hand to take your calls or emails, make bookings for quotations, installations, services or repairs, take payment for works completed over the phone or generally assist with any enquiry or concerns you may have.